Terms & Conditions

Welcome to Deelicious Granola! By accessing and using our website or placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. Minimum Order Requirement
To ensure we maintain the quality and freshness of our products, we have a minimum order requirement of 2 bags per order. This helps us offer you the best service and ensures the granola is packaged and shipped efficiently.

2. Product Availability
While we strive to keep our product offerings up-to-date, all items on our website are subject to availability. In the unlikely event that an item is out of stock after you’ve placed an order, we will notify you and provide the option to choose an alternative or receive a full refund.

3. Allergens and Ingredients
At Deelicious Granola, we take allergies seriously. Our products contain a variety of ingredients, including but not limited to nuts, seeds, dairy, gluten, and other common allergens. We strongly recommend that you carefully review the ingredient list on each product page before making a purchase.

If you or someone you're purchasing for has specific allergies or dietary concerns, please contact us prior to ordering. We can provide detailed ingredient information and discuss potential substitutions or special requests, but please note that we cannot guarantee our products will be completely free from cross-contamination, as our products are prepared in facilities that handle allergens.

4. Pricing and Payment
All prices are listed in the currency indicated on the website and are subject to change without notice. Payments are processed securely through our payment gateways. By placing an order, you authorise us to charge the payment method provided for the total amount of your order, including shipping and applicable taxes.

5. Shipping and Delivery
We offer both standard and express shipping options. Shipping costs vary based on location and the size of your order. Please note that delivery times may vary depending on your location.

Standard Shipping: Delivery within 3-5 business days.

Express Shipping: Delivery within 1-2 business days (depending on location).

We are not responsible for any delays caused by the postal service or shipping carrier.

6. Returns, Exchanges, and Refunds
We want you to be satisfied with your purchase, but please note that custom granola orders are non-refundable.

Returns: You can return unopened and unused products (except custom granola orders) within 14 days of receiving your order. Please contact us to initiate the return process.

Exchanges: If you receive the wrong item or a defective product, we will gladly offer an exchange. Please reach out within 7 days of receiving your order to arrange the exchange. The customer is responsible for return shipping costs, unless the exchange is due to an error on our part.

7. Custom Orders
For custom orders, such as personalised granola blends, please ensure that you double-check your selections before finalising the order. Custom orders are non-refundable and non-exchangeable, except in cases where we have made an error or the product is defective.

8. Customer Responsibilities
When placing an order, you agree to provide accurate and up-to-date information, including shipping details, payment information, and any special requests. You are responsible for any errors in your order and for reviewing the ingredients for allergens, especially if you or your gift recipient has specific dietary needs.

9. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal data.

10. Limitation of Liability
To the fullest extent permitted by law, Deelicious Granola shall not be held liable for any damages arising from the use of our products or website, including but not limited to personal injury, product defects, or any other issue not directly caused by our negligence.

11. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the revised terms will become effective as soon as they are published.

12. Contact Us
If you have any questions or concerns about our Terms and Conditions, or if you need assistance with your order, please visit our contact page.